The Telecom Regulatory Authority of India (TRAI) will conduct a survey to find out how much the telecom operators’ tariff plans are able to meet the needs of consumers. A top official who provides this information, through surveys among consumers, tells regulators how efficient these plans are in meeting the needs of different classes of customers. A TRAI official said the regulator will use the services of the survey agency. The survey is expected to begin soon.
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The official said tariff plans should meet the real needs of the voice and data of consumers. The idea behind this idea is to make sure that customers cannot be pressured into taking a particular project.
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TRAI will probably hire an agency for this survey. Initially the survey will be focused on small areas. The methods and methods of the survey will be determined in the next few days. The official said TRAI had noticed some differences in the way the survey was decided. The official said the overall role of the regulator is to monitor the market and ensure that the interests of the customers are safeguarded. Currently, operators have an open hand in determining rates and need to submit information to TRAI within seven working days of the commencement of the project.
